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Shipping Policy

Last updated: 07/26/2023

This Shipping Policy ("Policy") applies to purchases made from Tiki Custom Rods and Repair, a fictitious name of A & J Consulting Inc. ("Tiki Custom Rods," "we," "us," or "our"), through www.tikicustomrods.com (the "Site") or otherwise directly from Tiki Custom Rods and Repair.

Tiki Custom Rods and Repair
A & J Consulting Inc.
1320 Cape Coral Pkwy. E.
Cape Coral, FL 33904
Email: tikicustomrods@gmail.com

1) Where We Ship

We ship to addresses within the United States and to many international destinations. Availability of international shipping may vary by country and carrier service.

2) Shipping Methods and Carriers

We ship using various carriers and service levels. Carrier selection may depend on package size, destination, shipping method selected at checkout, and operational considerations.

3) Order Processing and Handling Times

Standard (Off-the-Shelf) Items

In-stock Standard Products generally ship after payment is confirmed and the order has been processed.

Custom and Partially Custom Items

Custom Products and Partially Custom Products require build time and may ship later than Standard Products. Estimated build and ship timelines may be provided as a courtesy, but are not guaranteed.

General Notes

  • Business days exclude weekends and major holidays.
  • Orders may ship in multiple packages.
  • We reserve the right to hold shipment for fraud prevention, address verification, or payment review.

4) Shipping Rates

Shipping rates (including any free shipping promotions, if offered) are displayed at checkout and may vary based on destination, package dimensions, weight, and selected service.

5) Tracking

When available, tracking information will be provided by email once your order has shipped. Tracking updates are provided by the carrier and may not reflect real-time status.

6) Delivery Estimates and Delays

All delivery dates and transit times are estimates only and are not guaranteed.

Tiki Custom Rods is not responsible for delays caused by the carrier, weather, service disruptions, customs processing, acts of God, or other factors beyond our control.

7) Address Accuracy and Changes

Customers are responsible for providing complete and accurate shipping information at checkout.

If you need to change your shipping address, contact us as soon as possible. We will attempt to accommodate changes, but we cannot guarantee changes once an order is in processing or has shipped.

Tiki Custom Rods is not responsible for lost, delayed, or misdelivered shipments due to incorrect, incomplete, or undeliverable addresses provided by the customer.

8) Shipping Insurance and Claims

All shipments are insured.

Damaged Packages

  • Keep the product and all packaging materials, including the shipping carton and label.
  • Take clear photos of the damage to the product and packaging.
  • Contact us within 14 days of delivery.

Lost or Missing Packages

If tracking shows "delivered" but you have not received your package, you must notify us promptly and cooperate with any carrier investigation.

Claim Cooperation Requirement

Because shipments are insured, customers must cooperate with the carrier insurance claim process and provide requested information. A replacement or refund may depend on the carrier claim being submitted and or resolved.

9) International Shipping, Duties, Taxes, and Customs Fees

International shipments may be subject to duties, taxes, VAT, import fees, brokerage fees, and customs charges imposed by the destination country.

These charges are the customer’s responsibility and are not included in the product price or shipping cost unless explicitly stated at checkout.

Customs authorities may require additional information to clear your shipment. Delays caused by customs are outside our control.

10) Refused, Unclaimed, or Returned International Shipments

If an international shipment is refused, unclaimed, or returned to sender due to unpaid duties or taxes, failure to provide required customs information, or carrier handling:

  • You are responsible for any return shipping costs, re-delivery costs, and associated fees.
  • Refunds, if any, may be reduced by shipping costs, return costs, and non-refundable costs, including build time or labor for custom work where applicable.

11) Risk of Loss

Risk of loss transfers to the customer upon delivery to the address shown in the carrier tracking.

12) Contact

For shipping questions, contact us at tikicustomrods@gmail.com.

13) Updates to This Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent revision.