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Return & Refund Policy

Last updated: 01/15/2019

This Return and Refund Policy ("Policy") applies to purchases made from Tiki Custom Rods and Repair, a fictitious name of A & J Consulting Inc. ("Tiki Custom Rods," "we," "us," or "our"), through www.tikicustomrods.com (the "Site") or otherwise directly from Tiki Custom Rods and Repair. By placing an order, you agree to the terms below.

DBA - Tiki Custom Rods and Repair
A & J Consulting Inc.
1320 Cape Coral Pkwy. E.
Cape Coral, FL 33904
Email: tikicustomrods@gmail.com
Phone: 239-671-1385

1) Definitions

For purposes of this Policy:

  • Custom Product means any rod or item built to customer-selected specifications, measurements, colors, components, lengths, actions, guides, grips, wraps, inscriptions, personalization, or any other customer-directed configuration.
  • Partially Custom Product means any product that is modified, configured, assembled, fitted, tuned, cut to size, customized, personalized, or otherwise altered from a standard stock configuration at the customer’s request.
  • Standard Product means a non-custom, off-the-shelf item sold in a standard configuration, not modified or personalized for the customer.
  • Delivery Date means the date the carrier tracking indicates the order was delivered.

2) Custom and Partially Custom Products - Final Sale

Because Custom Products and Partially Custom Products are made or configured specifically for you, they are final sale and not eligible for return or refund.

Defects for Custom and Partially Custom Products

If a Custom Product or Partially Custom Product arrives with a manufacturing defect (see Section 6), Tiki Custom Rods may, at its sole discretion:

  • repair the item
  • replace the item (or a substantially similar item)
  • issue a refund

The chosen remedy depends on the nature of the issue, availability of parts/materials, and practical repairability.

Non-Refundable Costs

Where permitted by law, the following are not refundable:

  • labor and build time
  • customization and personalization work
  • design/consultation time
  • expedited processing fees
  • shipping charges (unless required by law or otherwise stated)
  • any duties, taxes, or import fees paid to a carrier or customs authority

3) Standard Products - Return Eligibility

Standard Products may be eligible for return if all conditions below are met:

  • You contact us within 14 days of the Delivery Date to request a return authorization.
  • The item is unused, unworn (if applicable), and in original condition.
  • The item is returned in its original packaging, with all included parts, accessories, manuals, and inserts.

Items Not Eligible for Return

The following are not eligible for return:

  • Custom Products and Partially Custom Products
  • items that show signs of use, wear, modification, or damage after delivery
  • items returned without prior authorization
  • clearance, final sale, or discontinued items (when marked as such at purchase)
  • gift cards (if offered)

4) How to Request a Return

To request a return (for eligible Standard Products), email tikicustomrods@gmail.com within 14 days of delivery and include:

  • your order number
  • the item(s) you want to return
  • the reason for the return
  • photos if the request relates to damage or defect

If your return is approved, we will provide return instructions. A return authorization may be required.

5) Return Shipping and Risk of Loss

For approved returns, customers are responsible for return shipping costs.

We recommend using a trackable shipping method and appropriate packaging. Risk of loss transfers to Tiki Custom Rods only once the returned item is received by us.

6) 60-Day Manufacturer’s Defect Warranty

Tiki Custom Rods provides a 60-day manufacturer’s defect warranty beginning on the Delivery Date.

What This Warranty Covers

This warranty covers defects in materials or workmanship under normal, intended use.

What This Warranty Does Not Cover

This warranty does not cover:

  • normal wear and tear
  • misuse, abuse, neglect, improper care, or accidents
  • damage caused by impact, crushing, bending, improper storage, or improper transport
  • exposure damage (including saltwater corrosion or improper rinsing and maintenance)
  • modifications, repairs, or alterations performed by anyone other than Tiki Custom Rods
  • cosmetic variations that do not affect performance (including minor differences in wraps, finish, color tone, or alignment typical of handcrafted items)

Warranty Remedy

If a defect is confirmed, Tiki Custom Rods may, at its sole discretion, repair, replace, or refund. Replacement may be with the same item or a substantially similar item, depending on availability.

7) Inspection, Acceptance, and Notice of Issues

By completing payment and accepting delivery of your order, you acknowledge receipt of the product and acceptance of its condition, subject to the terms of this Policy.

Customers are responsible for inspecting their order promptly upon delivery.

Design, Color, and Aesthetic Variations

Because many products are handcrafted and/or customized, slight variations in color, finish, wraps, alignment, materials, or overall appearance are normal and do not constitute defects.

Any concerns related to design execution, color selection, component choices, layout, or other aesthetic aspects must be reported within 14 days of the Delivery Date. Issues not reported within this timeframe will be deemed accepted.

Defects and Functional Issues

Functional defects or damage covered under the manufacturer’s defect warranty must be reported in accordance with Section 6.

8) Damaged, Missing, or Incorrect Items

Shipping Damage

If your order arrives damaged, contact us within 14 days of the Delivery Date with:

  • your order number
  • clear photos of the product damage
  • clear photos of the packaging (including shipping label)
  • any carrier damage documentation (if available)

Because shipments are insured, customers must cooperate with the carrier claim process. We may be unable to offer a replacement or refund until the carrier claim is submitted and/or resolved.

Missing or Incorrect Items

If your order is missing items or you received the wrong item, contact us within 14 days of the Delivery Date so we can make it right.

9) Refunds (If Approved)

If a refund is approved:

  • Refunds are issued to the original payment method.
  • Refund timing depends on inspection and payment processor timelines.
  • Original shipping charges are not refundable unless required by law or unless we state otherwise.

10) Exchanges

We do not offer direct exchanges for Custom Products or Partially Custom Products. If a Standard Product return is approved, you may place a new order for the replacement item.

11) Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve it. Filing a chargeback may delay resolution and may require us to provide documentation to the payment processor.

12) Updates to This Policy

We may update this Policy from time to time. The "Last updated" date reflects the most recent revision. The version posted at the time you place your order will generally apply to that order, unless a change is required by law.